How to Add a Sub-Account or Additional Contact in the Client Area

Need to give a colleague, developer or accountant access to part of your account — without handing over your main login? A sub-account (also called an additional contact) is the answer. You control exactly what they can see and do, and you can remove their access at any time.

Add a contact or sub-account

Log in to your client area.
Open your profile menu and choose Contacts (or Contacts/Sub-Accounts).
Select Add New Contact and enter their name and email.
To let them log in, tick Activate Sub-Account and set a password.
Save.

Choose their permissions

This is the important part. You can grant only the permissions each person needs, such as:

View and pay invoices (great for an accountant).
Open and manage support tickets (great for a developer).
Manage products or domains.
Receive specific email notifications like invoices or support replies.

Grant the least access needed for their role — you can always add more later.

Keep it secure

Give each person their own sub-account rather than sharing your main login, so you can track and revoke access individually. Encourage strong passwords and, where available, two-factor authentication.

Frequently asked questions

What is the difference between a contact and a sub-account?

A contact simply receives certain emails. A sub-account can also log in to the client area with the permissions you assign.

Can I remove access later?

Yes — edit or delete the contact at any time to change permissions or revoke login access entirely.

Will a sub-account see my payment details?

Only if you grant billing permissions. Leave those unticked to keep invoices and payment info private.