At VernalWeb, we value our customers and strive to provide exceptional support services. If you require assistance, our dedicated Support Team is here to help. You can easily submit your request through our support system, and we will keep you updated via the email address you provide during the ticket submission process. We understand the importance of timely assistance, and therefore, we offer round-the-clock support through both Live chat and our Ticket System.
When it comes to addressing customer inquiries and issues, we treat every request with the utmost priority. Our goal is to ensure that each customer receives equal and satisfactory support. While our average response time is just one hour, it is worth mentioning that some cases may require additional escalation to upstream providers or other specialized departments. In such situations, the processing time may vary depending on the complexity of the issue at hand. Nevertheless, we want to assure you that we handle each case with the highest level of priority.
To view or open a new ticket, please follow these simple steps:
- Log into your VernalWeb Account using your credentials.
- Once logged in, locate and click on the Open Ticket section in the top right corner of the menu to submit a new ticket.
- Click on the Tickets under the Support menu to see all submitted tickets.
- You will be redirected to a page displaying your Active Tickets and Closed Tickets.
Our ticketing platform ensures a secure and user-friendly experience, even allowing you to open a ticket without the need for registration. However, we highly recommend creating an account beforehand, as it provides you with the opportunity to conveniently manage all your support tickets in one place.
At VernalWeb, we are committed to delivering prompt and reliable support services. Whether you have technical inquiries, account-related concerns, or pre-sale assistance, our Support Team is here to assist you every step of the way. Don’t hesitate to reach out to us, and we’ll be glad to help you resolve your concerns efficiently.