How to Update Your Billing Information and Payment Method

Keeping your billing details current means your invoices are correct and your services renew without a hitch. Whether you have a new card, a new address, or simply want to switch payment methods, you can update everything yourself in a couple of minutes.

Update your billing contact details

1. Log in to your VernalWeb client area at clients.vernalweb.com.
2. Click your name in the top corner and choose Edit Account Details.
3. Update your name, email, address or company information.
4. Click Save Changes.

Update or change your payment method

1. From the client area, open Billing → Payment Methods (or Manage Credit Card).
2. Add your new card details, or remove an old card you no longer use.
3. Set your preferred method as the default for future invoices.

Not sure which options are available? Our guide on accepted payment methods lists them, and you can always make a manual payment on any open invoice.

Keep your contact email current

Your billing email is where invoices, renewal reminders and important notices go. If it is out of date, you might miss a renewal — so double-check it whenever your details change.

Frequently asked questions

Is my card information stored securely?

Payment details are handled through secure, PCI-compliant payment gateways, not kept in plain text on your account. Your full card number is never exposed in the client area.

Why does my payment keep failing?

The usual causes are an expired card, insufficient funds, or a bank blocking an unfamiliar charge. Update the card and retry, or use another payment method.

How do I stop automatic charges?

You can remove a stored card to prevent auto-charges, but remember to pay renewals manually so services stay active. Reach out if you would like help managing this.